:root {
  --page: #F1F5F9;
  --tile: #FFFFFF;
  --ink: #0F172A;
  --ink-2: #475569;
  --ink-3: #64748B;
  --line: #E2E8F0;
  --line-strong: #CBD5E1;
  --gray: #64748B;
  --green: #15803D;
  /* Status scale. *-ink colors are for text on the matching *-bg (all ≥ 4.5:1). */
  --yellow: #CA8A04;
  --yellow-ink: #854D0E;
  --orange: #EA580C;
  --orange-ink: #9A3412;
  --red: #B91C1C;
  --red-tint: #FFF5F5;
  --gray-bg: #F1F5F9;
  --green-bg: #DCFCE7;
  --yellow-bg: #FEF9C3;
  --orange-bg: #FFEDD5;
  --red-bg: #FEE2E2;
  --shadow: 0 1px 2px rgba(15,23,42,.06), 0 8px 24px rgba(15,23,42,.06);
  --radius: 10px;
  --font-ui: "IBM Plex Sans", system-ui, -apple-system, sans-serif;
  --font-mono: "IBM Plex Mono", ui-monospace, monospace;
}
* { box-sizing: border-box; }
[hidden] { display: none !important; }
html, body { margin: 0; }
body { background: var(--page); color: var(--ink); font-family: var(--font-ui); font-size: 15px; line-height: 1.5; -webkit-font-smoothing: antialiased; }
a { color: inherit; text-decoration: none; }
.wrap { width: 100%; max-width: 1060px; margin: 0 auto; padding: 0 16px; }
.mono { font-family: var(--font-mono); }
.muted { color: var(--ink-2); }
.r { text-align: right; }

/* appbar */
.appbar { position: sticky; top: 0; z-index: 10; background: var(--page); border-bottom: 1px solid var(--line); }
.appbar-inner { display: flex; align-items: center; gap: 14px; flex-wrap: wrap; padding: 12px 16px; }
.brand { display: flex; align-items: center; gap: 10px; margin-right: auto; }
.logo { width: 30px; height: 30px; border-radius: 7px; background: var(--ink); color: #fff; display: grid; place-items: center; font-family: var(--font-mono); font-weight: 600; font-size: 13px; }
.brand h1 { font-size: 16px; font-weight: 600; margin: 0; letter-spacing: -.01em; }
.brand .sub { font-size: 12px; color: var(--ink-2); letter-spacing: .04em; text-transform: uppercase; }
.who { display: flex; align-items: center; gap: 10px; font-size: 13px; }
.badge-id { background: var(--ink); color: #fff; font-size: 12.5px; font-weight: 500; padding: 4px 10px; border-radius: 5px; }
.role-tag { font-size: 12px; font-weight: 500; text-transform: uppercase; letter-spacing: .05em; color: var(--ink-2); border: 1px solid var(--line-strong); padding: 3px 7px; border-radius: 5px; }

/* Visible keyboard focus everywhere. */
a:focus-visible, button:focus-visible, select:focus-visible, input:focus-visible, textarea:focus-visible, summary:focus-visible { outline: 2px solid var(--ink); outline-offset: 2px; }

main { padding-top: 18px; padding-bottom: 60px; }

/* board search */
.board-search { margin-bottom: 14px; }
.board-search input { width: 100%; font-family: var(--font-ui); font-size: 14px; padding: 11px 14px; border: 1px solid var(--line-strong); border-radius: 9px; background: var(--tile); color: var(--ink); }
.no-match { text-align: center; color: var(--ink-2); font-size: 13.5px; padding: 24px 0; }

/* styled tooltip */
.tooltip { position: absolute; z-index: 50; max-width: 300px; background: var(--ink); color: #fff; font-size: 13px; line-height: 1.45; font-family: var(--font-ui); padding: 11px 13px; border-radius: 9px; box-shadow: 0 10px 30px rgba(15,23,42,.32); pointer-events: none; }
.tooltip .tt-title { font-size: 11.5px; font-weight: 600; letter-spacing: .06em; text-transform: uppercase; color: #FCA5A5; }
.tooltip .tt-body { margin-top: 5px; font-size: 13.5px; white-space: pre-line; overflow-wrap: anywhere; }
.tooltip .tt-meta { margin-top: 6px; font-size: 12px; color: #CBD5E1; }
.tooltip .tt-hint { margin-top: 6px; padding-top: 6px; border-top: 1px solid rgba(255,255,255,.15); font-size: 12px; color: #CBD5E1; }

/* toolbar + legend */
.toolbar { display: flex; align-items: center; justify-content: space-between; gap: 12px; flex-wrap: wrap; margin-bottom: 14px; }
.toolbar-right { display: flex; align-items: center; gap: 12px; flex-wrap: wrap; }
.sort-field { display: inline-flex; align-items: center; gap: 8px; font-size: 13px; color: var(--ink-2); }
.sort-field select { font-family: var(--font-ui); font-size: 13px; padding: 7px 10px; border: 1px solid var(--line-strong); border-radius: 8px; background: var(--tile); color: var(--ink); }
.legend { display: flex; gap: 6px 14px; flex-wrap: wrap; font-size: 12.5px; color: var(--ink-2); }
.legend > span { display: inline-flex; align-items: center; gap: 6px; }
.dot { width: 10px; height: 10px; border-radius: 50%; display: inline-block; flex: none; }
.dot.clear{background:var(--tile);box-shadow:inset 0 0 0 2px var(--line-strong)}
.dot.low{background:var(--yellow)} .dot.elevated{background:var(--orange)} .dot.urgent{background:var(--red)}
.dot.boiler{border-radius:3px;background:repeating-linear-gradient(45deg, var(--red) 0 2px, #E05252 2px 4px)}
/* Segmented view switch — same look whether it holds links (board) or buttons (units). */
.seg { display: inline-flex; border: 1px solid var(--line-strong); border-radius: 8px; overflow: hidden; background: var(--tile); }
.seg a, .seg button { display: inline-flex; align-items: center; justify-content: center; font-family: var(--font-ui); font-size: 13px; color: var(--ink-2); background: transparent; border: 0; padding: 8px 14px; cursor: pointer; }
.seg > * + * { border-left: 1px solid var(--line) !important; }
.seg .on { background: var(--ink); color: #fff; }

/* board */
.board { display: grid; grid-template-columns: repeat(auto-fill, minmax(188px, 1fr)); gap: 12px; }
.tile { position: relative; overflow: hidden; background: var(--tile); border: 2px solid var(--line-strong); border-radius: var(--radius); padding: 13px 14px; min-height: 120px; display: flex; flex-direction: column; justify-content: space-between; color: var(--ink); box-shadow: var(--shadow); }
.tile:hover, .tile:focus-visible { outline: 2px solid var(--ink); outline-offset: 2px; }
.tile.clear{border-color:var(--line-strong)}
.tile.low{border-color:var(--yellow)}
.tile.elevated{border-color:var(--orange)}
.tile.urgent{border-color:var(--red);background:var(--red-tint)}
.tile.urgent .big{color:var(--red)}
/* Boiler down: solid red fill, white text, hazard stripe — the loudest state on the board. */
.tile.boiler { border-color: var(--red); background: var(--red); color: #fff; }
.tile.boiler::before { content: ""; position: absolute; inset: 0; pointer-events: none;
  background: repeating-linear-gradient(45deg, rgba(255,255,255,.10) 0 10px, rgba(255,255,255,0) 10px 20px); }
.tile.boiler .addr, .tile.boiler .lbl, .tile.boiler .lbl2 { color: #fff; }
.tile.boiler .statusbadge { background: #fff; color: var(--red); }
.tile .name { font-size: 14.5px; font-weight: 600; line-height: 1.25; position: relative; }
.tile .addr { font-size: 12.5px; color: var(--ink-2); margin-top: 2px; position: relative; }
.tile .bottom { display: flex; align-items: flex-end; justify-content: space-between; gap: 8px; margin-top: 10px; position: relative; }
.tile .stat { flex: 1; min-width: 0; }
/* Pending agent boiler-down reports — shown to every role on the board. */
.report-chip { display: inline-flex; align-items: center; gap: 4px; margin-top: 6px; font-size: 12px; font-weight: 600; color: var(--yellow-ink); background: var(--yellow-bg); border: 1px solid #FDE68A; border-radius: 5px; padding: 1px 7px; position: relative; white-space: nowrap; }
.list .report-chip { margin: 0 0 0 6px; }
/* Admin's boiler-down note at the top of the board card (clamped to 2 lines; full text in the tooltip). */
.boiler-note { position: relative; background: #fff; color: var(--ink); border-radius: 7px; padding: 6px 9px; margin: -3px -4px 10px; font-size: 12.5px; line-height: 1.35; box-shadow: 0 1px 2px rgba(0,0,0,.15); }
.boiler-note .bn-label { display: block; font-size: 11px; font-weight: 600; letter-spacing: .05em; text-transform: uppercase; color: var(--red); }
.boiler-note .bn-text { overflow-wrap: anywhere; display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; overflow: hidden; }
.list .row-boiler-note { font-size: 12.5px; color: var(--ink-2); max-width: 260px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.tile .big { font-family: var(--font-mono); font-size: 28px; font-weight: 600; line-height: 1; }
.tile .lbl { font-size: 13px; font-weight: 500; color: var(--ink); margin-top: 4px; line-height: 1.3; }
.tile .lbl2 { font-size: 12.5px; color: var(--ink-2); line-height: 1.3; }
.statusbadge { font-family: var(--font-ui); font-size: 12px; font-weight: 600; letter-spacing: .04em; padding: 3px 8px; border-radius: 5px; white-space: nowrap; display: inline-block; }
.statusbadge.clear{background:var(--gray-bg);color:var(--ink-2)}
.statusbadge.low{background:var(--yellow-bg);color:var(--yellow-ink)}
.statusbadge.elevated{background:var(--orange-bg);color:var(--orange-ink)}
.statusbadge.urgent{background:var(--red-bg);color:var(--red)}
.statusbadge.boiler{background:var(--red);color:#fff}

/* list */
.list { background: var(--tile); border: 1px solid var(--line); border-radius: var(--radius); overflow: hidden; box-shadow: var(--shadow); }
.list-scroll { overflow-x: auto; }
.list table { width: 100%; border-collapse: collapse; font-size: 14px; min-width: 560px; }
.list th { text-align: left; font-size: 12px; text-transform: uppercase; letter-spacing: .04em; color: var(--ink-2); font-weight: 500; padding: 11px 14px; border-bottom: 1px solid var(--line); }
.list th.r { text-align: right; }
.list td { padding: 11px 14px; border-bottom: 1px solid var(--line); }
.list td.r { text-align: right; }
.list tr:last-child td { border-bottom: 0; }
.list tr.clickable { cursor: pointer; }
.list tr.clickable:hover, .list tr.clickable:focus-within { background: var(--page); }
.list tr.urgent td:first-child { box-shadow: inset 3px 0 0 var(--red); }
.list tr.elevated td:first-child { box-shadow: inset 3px 0 0 var(--orange); }
.list tr.low td:first-child { box-shadow: inset 3px 0 0 var(--yellow); }
.list tr.boiler td:first-child { box-shadow: inset 3px 0 0 var(--red); }
.list .row-link { font-weight: 500; }
.list .row-link:focus-visible { outline-offset: 3px; }
.list .row-note { font-size: 12.5px; color: var(--red); margin-left: 6px; white-space: nowrap; }

/* building detail (full page) */
.building-view { max-width: 760px; }
.panel-head { display: flex; align-items: center; gap: 12px; padding: 4px 0 14px; border-bottom: 1px solid var(--line); }
.back-btn { display: inline-flex; align-items: center; gap: 5px; min-height: 40px; border: 1px solid var(--line-strong); border-radius: 8px; padding: 7px 12px; font-size: 13px; color: var(--ink-2); background: var(--tile); flex: none; white-space: nowrap; }
.back-btn:hover { background: #fff; border-color: var(--ink-2); }
.panel-head .titles { margin-right: auto; min-width: 0; }
.panel-head h2 { font-size: 18px; font-weight: 600; margin: 0; }
.panel-head .addr { font-size: 12.5px; color: var(--ink-2); margin-top: 2px; }
.banner { display: none; align-items: center; gap: 8px; padding: 10px 14px; background: var(--red); color: #fff; font-size: 13px; font-family: var(--font-mono); border-radius: 9px; margin-top: 14px; }
.banner.on { display: flex; }
/* Resolve-all and Mark-boiler-down sit at opposite ends so they're never mis-tapped for each other. */
.admin-actions { display: flex; gap: 10px; justify-content: space-between; align-items: center; margin-bottom: 14px; }
.panel-stats { display: flex; gap: 10px; margin: 14px 0; flex-wrap: wrap; }
.mini { background: var(--tile); border: 1px solid var(--line); border-radius: 9px; padding: 10px 14px; flex: 1; min-width: 104px; }
.mini .k { font-size: 12px; text-transform: uppercase; letter-spacing: .04em; color: var(--ink-2); }
.mini .v { font-family: var(--font-mono); font-size: 22px; font-weight: 600; margin-top: 2px; }

.unit-toolbar { display: flex; gap: 10px; align-items: center; margin-bottom: 10px; }
.search-row { flex: 1; margin: 0; }
.search-row input { width: 100%; font-family: var(--font-ui); font-size: 14px; padding: 10px 12px; border: 1px solid var(--line-strong); border-radius: 8px; background: var(--tile); color: var(--ink); }

/* list view (default) */
.units { border: 1px solid var(--line); border-radius: 9px; overflow: hidden; background: var(--tile); }
.units[data-view="list"] .unit { padding: 10px 14px; border-bottom: 1px solid var(--line); }
.units[data-view="list"] .unit:last-child { border-bottom: 0; }

/* grid view: compact uniform unit tiles */
.units[data-view="grid"] { border: 0; background: transparent; display: grid; grid-template-columns: repeat(auto-fill, minmax(170px, 1fr)); gap: 10px; align-items: start; }
.units[data-view="grid"] .unit { border: 1px solid var(--line); border-radius: 9px; background: var(--tile); padding: 11px 12px; }
.units[data-view="grid"] .unit[data-open="1"] { border-color: var(--red); }
.units[data-view="grid"] .unit.staging { border-color: var(--yellow); background: var(--yellow-bg); }
/* Grid tile: unit no. + icon + toggle on the top row; the status label gets
   its own full-width line below so "Heat issue — open" shows in full. */
.units[data-view="grid"] .unit-top { gap: 8px; align-items: center; flex-wrap: wrap; }
.units[data-view="grid"] .u-no { width: auto; font-size: 15px; white-space: nowrap; order: 1; }
.units[data-view="grid"] .note-icon { order: 2; margin-left: auto; }
.units[data-view="grid"] .toggle { order: 3; }
.units[data-view="grid"] .u-main { order: 4; flex: 0 0 100%; }
.units[data-view="grid"] .u-state { font-size: 12px; white-space: normal; }
.units[data-view="grid"] .c-list { margin-left: 0; }
/* In grid, detail/note is compact and does not balloon the tile. */
.units[data-view="grid"] .unit-detail { margin-top: 8px; }
.units[data-view="grid"] .u-by { margin: 0 0 4px; font-size: 12px; line-height: 1.3; }
.units[data-view="grid"] .unit-detail .note { width: 100%; margin: 0; min-height: 34px; font-size: 12px; padding: 6px 8px; }
.units[data-view="grid"] .unit-confirm { flex-direction: column; align-items: stretch; gap: 6px; margin-top: 8px; }
.units[data-view="grid"] .unit-confirm .confirm-btns { justify-content: flex-end; }
.unit-top { display: flex; align-items: center; gap: 12px; }
.u-no { font-family: var(--font-mono); font-weight: 600; font-size: 14px; width: 56px; flex: none; }
.u-main { flex: 1; min-width: 0; display: flex; flex-wrap: wrap; align-items: center; gap: 4px 8px; }
.u-state { font-size: 13px; color: var(--ink-2); min-width: 0; }
/* Complaint source labels: Call/Ticket (staff) vs HPD (city). Colors kept off the status scale. */
.u-tags { display: inline-flex; flex-wrap: wrap; gap: 4px; }
.u-tags:empty { display: none; }
/* While a unit's details are open, each complaint is listed there with its own
   label, so the summary labels would just repeat them. */
.unit:has(.c-list):has(.unit-detail:not([hidden])) .unit-top .u-tags { display: none; }
.src-tag { display: inline-block; font-size: 11.5px; font-weight: 600; line-height: 1.5; padding: 0 7px; border-radius: 5px; white-space: nowrap; }
.src-tag.call { background: #E0E7FF; color: #3730A3; }
.src-tag.hpd { background: #F3E8FF; color: #6B21A8; }
.c-list { list-style: none; margin: 8px 0 0 68px; padding: 0; display: flex; flex-direction: column; gap: 4px; }
.c-item { display: flex; flex-wrap: wrap; align-items: center; gap: 4px 8px; font-size: 12.5px; color: var(--ink-2); }
.c-item .c-meta { min-width: 0; }
.u-state.open { color: var(--red); font-weight: 500; }
.u-state.pending { color: var(--yellow-ink); font-weight: 600; }
.u-by { font-size: 12px; color: var(--ink-3); margin: 6px 0 0 68px; }
.unit-detail .note { width: calc(100% - 68px); margin-left: 68px; margin-top: 6px; font-family: var(--font-ui); font-size: 13px; padding: 8px 10px; border: 1px solid var(--line-strong); border-radius: 8px; resize: vertical; min-height: 44px; color: var(--ink); background: var(--tile); }
.units[data-view="grid"] .u-by { margin-left: 0; }
.units[data-view="grid"] .unit-detail .note { width: 100%; margin-left: 0; }

/* Switch is 48x28 visually; ::before pads the tap area out to 56x44. */
.toggle { appearance: none; width: 48px; height: 28px; border-radius: 14px; background: #94A3B8; position: relative; cursor: pointer; border: 0; flex: none; transition: background .15s; }
.toggle::before { content: ""; position: absolute; inset: -8px -4px; }
.toggle::after { content: ""; position: absolute; top: 3px; left: 3px; width: 22px; height: 22px; border-radius: 50%; background: #fff; transition: left .15s; box-shadow: 0 1px 2px rgba(0,0,0,.25); }
.toggle[aria-checked="true"] { background: var(--red); }
.toggle[aria-checked="true"]::after { left: 23px; }
.toggle.pending { box-shadow: 0 0 0 2px var(--tile), 0 0 0 4px var(--yellow); }
.toggle:disabled { opacity: .4; cursor: not-allowed; }

/* comment icon + note actions */
.note-icon { appearance: none; position: relative; border: 1px solid var(--line-strong); background: var(--tile); color: var(--ink-2); width: 34px; height: 34px; border-radius: 8px; cursor: pointer; font-size: 15px; line-height: 1; flex: none; }
.note-icon::before { content: ""; position: absolute; inset: -5px; }
.note-icon:hover { border-color: var(--ink-2); color: var(--ink); }
.unit[data-hasnote="1"] .note-icon { border-color: var(--yellow); color: var(--yellow-ink); background: var(--yellow-bg); }
.note-actions { display: flex; gap: 8px; justify-content: flex-end; margin-top: 6px; }

/* staged (pending confirm) look */
.unit.staging { background: var(--yellow-bg); }
.unit-confirm { display: flex; align-items: center; justify-content: space-between; gap: 12px; flex-wrap: wrap; margin-top: 8px; padding: 8px 0 2px; }
.unit-confirm .confirm-msg { font-size: 13.5px; font-weight: 600; color: var(--yellow-ink); }
.unit-confirm .confirm-btns { display: flex; gap: 8px; }

/* offline banner */
.offline-banner { background: var(--yellow-bg); color: var(--yellow-ink); border-bottom: 1px solid var(--yellow); text-align: center; font-size: 13.5px; font-weight: 500; padding: 8px 16px; }
body.is-offline .toggle, body.is-offline .btn { opacity: .5; }

.tally { display: flex; align-items: center; justify-content: space-between; gap: 12px; background: var(--red-bg); border: 1px solid #FECACA; border-radius: 9px; padding: 14px; }
.tally .t-label { font-size: 13px; color: var(--red); }
.tally .t-right { display: flex; align-items: center; gap: 12px; }
.tally .t-count { font-family: var(--font-mono); font-size: 22px; font-weight: 600; color: var(--red); }

/* Boiler down: the admin's note, shown to every role above the call tally. */
.outage-note { background: var(--tile); border: 1px solid var(--line); border-left: 4px solid var(--red); border-radius: 9px; padding: 12px 14px; margin-bottom: 12px; }
.outage-note .on-head { display: flex; align-items: center; justify-content: space-between; gap: 10px; }
.outage-note .on-label { font-size: 12px; font-weight: 600; letter-spacing: .05em; text-transform: uppercase; color: var(--red); }
.outage-note .on-head .btn { margin: -4px -8px -4px 0; }
.outage-note .on-text { margin: 6px 0 0; font-size: 15px; line-height: 1.45; color: var(--ink); white-space: pre-line; overflow-wrap: anywhere; }
.outage-note .on-empty { margin: 6px 0 0; font-size: 13.5px; color: var(--ink-2); font-style: italic; }
.outage-note .on-meta { margin-top: 6px; font-size: 12.5px; color: var(--ink-3); }

/* Boiler down: read-only list of unit complaints that are frozen until the boiler is back. */
.on-hold { margin-top: 16px; background: var(--tile); border: 1px solid var(--line); border-radius: 9px; padding: 14px; }
.on-hold h3 { display: flex; align-items: center; gap: 8px; margin: 0; font-size: 14.5px; font-weight: 600; }
.on-hold .oh-count { font-family: var(--font-mono); font-size: 12px; font-weight: 600; background: var(--red-bg); color: var(--red); border-radius: 999px; padding: 1px 9px; }
.on-hold .oh-hint { margin: 4px 0 10px; font-size: 13px; color: var(--ink-2); }
.on-hold .oh-empty { margin: 0; font-size: 13px; color: var(--ink-2); }
.oh-list { list-style: none; margin: 0; padding: 0; border-top: 1px solid var(--line); }
.oh-list li { display: flex; gap: 12px; align-items: baseline; padding: 9px 0; border-bottom: 1px solid var(--line); }
.oh-list li:last-child { border-bottom: 0; padding-bottom: 0; }
.oh-list .u-no { flex: none; }
.oh-list .oh-meta { font-size: 12.5px; color: var(--ink-3); }
.oh-list .oh-note { font-size: 13.5px; color: var(--ink); margin-top: 2px; }

/* Agent boiler-down report (advisory, does not change status) */
.boiler-report-box { border: 1px solid var(--line); border-radius: 9px; background: var(--tile); padding: 12px 14px; margin-bottom: 14px; }
.boiler-report-box .brb-row { display: flex; align-items: center; gap: 12px; justify-content: space-between; flex-wrap: wrap; }
.boiler-report-box .brb-text { font-size: 13.5px; color: var(--ink-2); }
.boiler-report-box .btn.ghost { border: 1px solid var(--line-strong); color: var(--red); }
.boiler-report-box .brb-form { margin-top: 10px; }
.boiler-report-box textarea { width: 100%; font-family: var(--font-ui); font-size: 13.5px; padding: 8px 10px; border: 1px solid var(--line-strong); border-radius: 8px; resize: vertical; color: var(--ink); background: var(--tile); }
.boiler-report-box .brb-actions { display: flex; justify-content: flex-end; gap: 8px; margin-top: 8px; }
.boiler-report-box .brb-hint { margin: 6px 0 0; font-size: 12.5px; color: var(--ink-3); }

/* Building-wide complaints: banner at the top of the building page, every role. */
.bw-banner { border: 1px solid #E9D5FF; border-left: 4px solid #7E22CE; background: #FAF5FF; border-radius: 9px; padding: 0 14px; margin-top: 14px; }
.bw-banner[open] { padding-bottom: 12px; }
.bw-head { display: flex; align-items: center; gap: 8px; min-height: 44px; cursor: pointer; list-style: none; }
.bw-head::-webkit-details-marker { display: none; }
.bw-icon { color: #6B21A8; font-size: 15px; }
.bw-title { font-size: 14px; font-weight: 600; color: #581C87; margin-right: auto; }
.bw-toggle { font-size: 13px; font-weight: 500; color: #6B21A8; text-decoration: underline; }
.bw-banner[open] .bw-toggle { font-size: 0; }
.bw-banner[open] .bw-toggle::after { content: "Hide"; font-size: 13px; }
.bw-list { list-style: none; margin: 0; padding: 0; display: flex; flex-direction: column; gap: 8px; }
.bw-item { display: flex; align-items: center; justify-content: space-between; gap: 12px; background: var(--tile); border: 1px solid var(--line); border-radius: 8px; padding: 9px 12px; }
.bw-line { display: flex; flex-wrap: wrap; align-items: center; gap: 4px 8px; }
.bw-problem { font-size: 13.5px; font-weight: 500; color: var(--ink); text-transform: capitalize; }
.bw-meta { font-size: 12.5px; color: var(--ink-3); margin-top: 3px; overflow-wrap: anywhere; }
.bw-hint { margin: 8px 0 0; font-size: 12.5px; color: #6B21A8; }
.report-chip.bw { color: #6B21A8; background: #F3E8FF; border-color: #E9D5FF; }

/* Admin view of pending agent reports: a one-line banner that expands to review. */
.reports-panel { border: 1px solid #FDE68A; background: #FFFBEB; border-radius: 9px; padding: 0 14px; margin-bottom: 14px; }
.reports-head { display: flex; align-items: center; gap: 8px; min-height: 44px; cursor: pointer; list-style: none; }
.reports-head::-webkit-details-marker { display: none; }
.reports-head .rp-title { font-size: 13.5px; font-weight: 600; color: var(--yellow-ink); margin-right: auto; }
.reports-head .rp-count { font-family: var(--font-mono); font-size: 12px; font-weight: 600; color: #fff; background: var(--yellow-ink); border-radius: 999px; padding: 1px 9px; }
.reports-head .rp-toggle { font-size: 13px; font-weight: 500; color: var(--yellow-ink); text-decoration: underline; }
.reports-panel[open] .rp-toggle { font-size: 0; }
.reports-panel[open] .rp-toggle::after { content: "Hide"; font-size: 13px; }
.reports-panel[open] { padding-bottom: 12px; }
.reports-list { list-style: none; margin: 0; padding: 0; display: flex; flex-direction: column; gap: 8px; }
.reports-list .report { display: flex; align-items: flex-start; gap: 12px; justify-content: space-between; background: var(--tile); border: 1px solid var(--line); border-radius: 8px; padding: 10px 12px; }
.reports-list .r-note { font-size: 13.5px; color: var(--ink); }
.reports-list .r-meta { font-size: 12.5px; color: var(--ink-3); margin-top: 3px; }
.reports-panel .rp-hint { margin: 8px 0 0; font-size: 12.5px; color: var(--yellow-ink); }

.panel-foot { display: flex; gap: 10px; flex-wrap: wrap; align-items: center; margin-top: 18px; }

/* Users page (admin) */
.users-view { max-width: 860px; }
.user-list { list-style: none; margin: 14px 0 0; padding: 0; display: flex; flex-direction: column; gap: 10px; }
.user-card { display: grid; grid-template-columns: minmax(0, 1fr) auto; grid-template-areas: "main notify" "actions actions"; gap: 8px 16px; align-items: center; background: var(--tile); border: 1px solid var(--line); border-radius: 10px; padding: 12px 14px; }
.user-card.inactive { background: var(--gray-bg); }
.user-card.inactive .uc-fullname { color: var(--ink-2); }
.uc-main { grid-area: main; min-width: 0; }
.uc-name { display: flex; flex-wrap: wrap; align-items: center; gap: 6px 8px; }
.uc-fullname { font-size: 15px; font-weight: 600; }
.uc-you { font-size: 12px; color: var(--ink-3); }
.uc-meta { font-size: 13px; color: var(--ink-2); margin-top: 2px; overflow-wrap: anywhere; }
.uc-notify { grid-area: notify; }
.uc-na { font-size: 12.5px; color: var(--ink-3); }
.uc-actions { grid-area: actions; display: flex; flex-wrap: wrap; gap: 4px; margin-left: -8px; }
.role-pill { font-size: 11.5px; font-weight: 600; text-transform: uppercase; letter-spacing: .04em; padding: 1px 7px; border-radius: 5px; background: var(--gray-bg); color: var(--ink-2); }
.role-pill.admin { background: var(--ink); color: #fff; }
.role-pill.off { background: var(--red-bg); color: var(--red); }
.notify-switch { display: inline-flex; align-items: center; gap: 10px; font-size: 13px; color: var(--ink-2); cursor: pointer; }
.btn.danger-text { color: var(--red); }
.form-error { margin: 0; font-size: 13px; color: var(--red); background: var(--red-bg); border-radius: 7px; padding: 7px 10px; }
.field input, .field select { font-family: var(--font-ui); font-size: 14px; font-weight: 400; padding: 9px 11px; border: 1px solid var(--line-strong); border-radius: 8px; color: var(--ink); background: var(--tile); }
.who .nav-link { color: var(--ink); font-weight: 500; }

/* HPD inbox (admin review queue) */
.inbox-view { max-width: 860px; }
.inbox-tabs { margin: 14px 0; }
.city-check { display: flex; align-items: center; justify-content: space-between; gap: 10px; flex-wrap: wrap; margin-top: 14px; padding: 8px 12px; border: 1px solid var(--line); border-radius: 9px; background: var(--tile); font-size: 13px; color: var(--ink-2); }
.city-check.failed { border-color: var(--red); background: var(--red-bg); color: var(--red); }
.empty-state { color: var(--ink-2); font-size: 14px; background: var(--tile); border: 1px dashed var(--line-strong); border-radius: 10px; padding: 18px; text-align: center; }
.inbox-list { list-style: none; margin: 0; padding: 0; display: flex; flex-direction: column; gap: 12px; }
.inbox-card { background: var(--tile); border: 1px solid var(--line); border-left: 4px solid #7E22CE; border-radius: 10px; padding: 14px; }
.ic-head { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.ic-when { font-size: 12.5px; color: var(--ink-3); }
.ic-address { margin-top: 6px; font-size: 15px; }
.ic-problems { margin-top: 2px; font-size: 13px; color: var(--ink-2); text-transform: lowercase; }
.ic-reason { margin-top: 8px; font-size: 13px; font-weight: 500; color: var(--yellow-ink); background: var(--yellow-bg); border-radius: 7px; padding: 6px 10px; }
.ic-assign { display: grid; grid-template-columns: minmax(0, 2fr) minmax(0, 1fr); gap: 10px; margin-top: 12px; align-items: end; }
.ic-assign .ic-actions, .ic-assign .ic-ignore, .ic-assign .form-error { grid-column: 1 / -1; }
.ic-assign .field { min-width: 0; }
.ic-assign select, .ic-assign input { width: 100%; min-width: 0; }
.ic-actions { display: flex; gap: 8px; flex-wrap: wrap; }
.ic-ignore { display: flex; flex-direction: column; gap: 8px; }
.ic-ignore[hidden] { display: none; }
.ic-raw { margin-top: 10px; }
.ic-raw summary { font-size: 13px; color: var(--ink-2); cursor: pointer; }
.ic-raw-meta { font-size: 12.5px; color: var(--ink-3); margin: 6px 0; overflow-wrap: anywhere; }
.ic-raw pre { white-space: pre-wrap; overflow-wrap: anywhere; font-family: var(--font-mono); font-size: 12px; background: var(--gray-bg); border-radius: 8px; padding: 10px; max-height: 320px; overflow: auto; margin: 0; }
.outcome-pill { font-size: 12px; font-weight: 600; padding: 1px 8px; border-radius: 5px; white-space: nowrap; background: var(--gray-bg); color: var(--ink-2); }
.outcome-pill.matched, .outcome-pill.building { background: #F3E8FF; color: #6B21A8; }
.outcome-pill.unmatched { background: var(--yellow-bg); color: var(--yellow-ink); }
.outcome-pill.error { background: var(--red-bg); color: var(--red); }
.nav-badge { display: inline-block; min-width: 18px; padding: 0 5px; margin-left: 2px; border-radius: 999px; background: var(--red); color: #fff; font-size: 11.5px; font-weight: 600; line-height: 18px; text-align: center; }

/* buttons */
.btn { font-family: var(--font-ui); font-size: 13.5px; padding: 9px 15px; border-radius: 8px; cursor: pointer; border: 1px solid var(--line-strong); background: var(--tile); color: var(--ink); }
.btn:hover { border-color: var(--ink-2); }
.btn.primary { background: var(--ink); color: #fff; border-color: var(--ink); }
.btn.danger { background: var(--red); color: #fff; border-color: var(--red); }
.btn.danger-outline { background: var(--tile); color: var(--red); border-color: var(--red); }
.btn.danger-outline:hover { background: var(--red-bg); }
.btn.ghost { border-color: transparent; color: var(--ink-2); background: transparent; }
.btn.small { padding: 6px 11px; font-size: 12.5px; }
.btn.block { width: 100%; }
.btn.tally-btn { border-color: var(--red); color: var(--red); }
.btn:disabled { opacity: .45; cursor: not-allowed; }
.btn.armed { background: var(--yellow-ink); color: #fff; border-color: var(--yellow-ink); }

/* modal dialog (mark boiler working) */
.modal { border: 0; border-radius: 14px; padding: 0; width: min(440px, calc(100% - 32px)); box-shadow: 0 20px 50px rgba(15,23,42,.35); color: var(--ink); }
.modal::backdrop { background: rgba(15,23,42,.45); }
.modal-body { padding: 20px; display: flex; flex-direction: column; gap: 10px; }
.modal h3 { margin: 0; font-size: 17px; font-weight: 600; }
.modal-text { margin: 0; font-size: 14px; color: var(--ink-2); }
.check { display: flex; gap: 10px; align-items: flex-start; padding: 10px 12px; border: 1px solid var(--line); border-radius: 9px; font-size: 14px; cursor: pointer; }
.check input { width: 18px; height: 18px; margin: 1px 0 0; accent-color: var(--ink); flex: none; }
.modal-actions { display: flex; gap: 8px; justify-content: flex-end; margin-top: 6px; }
.field { display: flex; flex-direction: column; gap: 5px; font-size: 13px; font-weight: 500; color: var(--ink); }
.field textarea { font-family: var(--font-ui); font-size: 14px; font-weight: 400; padding: 9px 11px; border: 1px solid var(--line-strong); border-radius: 8px; resize: vertical; color: var(--ink); background: var(--tile); }

/* undo bar */
#undoBar { display: none; position: sticky; bottom: 16px; z-index: 20; align-items: center; gap: 14px; justify-content: space-between; background: var(--ink); color: #fff; border-radius: 10px; padding: 12px 16px; font-size: 13.5px; box-shadow: 0 8px 24px rgba(15,23,42,.35); margin: 0 auto; max-width: 440px; width: calc(100% - 32px); }
#undoBar.on { display: flex; }
#undoBar button { background: transparent; border: 0; color: #fff; font-family: var(--font-ui); font-size: 13.5px; font-weight: 600; text-decoration: underline; cursor: pointer; padding: 0; }

/* login */
.login-page { display: flex; min-height: 100vh; align-items: center; justify-content: center; padding: 16px; }
.login-box { background: var(--tile); border: 1px solid var(--line); border-radius: 14px; box-shadow: var(--shadow); padding: 28px; width: 100%; max-width: 360px; text-align: center; }
.login-logo { width: 44px; height: 44px; border-radius: 10px; background: var(--ink); color: #fff; display: grid; place-items: center; font-family: var(--font-mono); font-weight: 600; font-size: 17px; margin: 0 auto 14px; }
.login-box h1 { font-size: 18px; font-weight: 600; margin: 0; }
.login-sub { color: var(--ink-2); font-size: 13px; margin: 4px 0 18px; }
.login-box form { text-align: left; display: flex; flex-direction: column; gap: 6px; }
.login-box label { font-size: 12px; font-weight: 500; text-transform: uppercase; letter-spacing: .04em; color: var(--ink-2); margin-top: 8px; }
.login-box input { font-family: var(--font-ui); font-size: 14px; padding: 10px 12px; border: 1px solid var(--line-strong); border-radius: 8px; background: var(--tile); color: var(--ink); }
.login-box .btn { margin-top: 16px; }
.login-error { background: var(--red-bg); color: var(--red); font-size: 13px; padding: 9px 12px; border-radius: 8px; margin-bottom: 14px; }

@media (max-width: 560px) {
  .hide-sm { display: none; }

  /* Appbar: one compact row so it doesn't eat the screen while sticky. */
  .appbar-inner { gap: 8px; padding: 8px 16px; flex-wrap: nowrap; }
  .brand { gap: 8px; min-width: 0; }
  .brand h1 { font-size: 15px; white-space: nowrap; }
  .brand .sub, .role-tag { display: none; }
  .who { gap: 4px; flex-wrap: nowrap; min-width: 0; }
  .badge-id { max-width: 120px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
  .who .nav-link ~ .badge-id { display: none; }
  .ic-assign { grid-template-columns: 1fr; }
  .inbox-view .panel-head .addr { display: none; }
  .who .btn.small { padding: 6px 7px; white-space: nowrap; }
  main { padding-top: 12px; }

  /* Board: tighter controls, compact two-column tiles (name left, count + badge right). */
  .board-search { margin-bottom: 10px; }
  .toolbar { gap: 10px; margin-bottom: 10px; }
  .legend { gap: 4px 10px; font-size: 12px; }
  .toolbar-right { width: 100%; justify-content: space-between; }
  .board { grid-template-columns: 1fr; gap: 8px; }
  .tile { display: grid; grid-template-columns: minmax(0, 1fr) auto; gap: 10px; align-items: center; min-height: 0; padding: 11px 12px; }
  .tile .bottom { flex-direction: column; align-items: flex-end; gap: 6px; margin-top: 0; }
  .tile .stat { text-align: right; flex: none; }
  .tile .big { font-size: 24px; }
  .tile .lbl { font-size: 12px; margin-top: 2px; }
  .tile .lbl2 { display: none; }
  .tile .report-chip { margin-top: 5px; }
  .tile .boiler-note { grid-column: 1 / -1; margin: -2px -3px 0; }

  /* Building page. */
  .panel-head { gap: 10px; padding-bottom: 12px; }
  .panel-stats { gap: 6px; margin: 12px 0; flex-wrap: nowrap; }
  .mini { min-width: 0; padding: 7px 10px; }
  .mini .k { font-size: 11.5px; }
  .mini .v { font-size: 18px; }
  .unit-toolbar .search-row { flex: 1 1 100%; }
  .unit-toolbar .sort-field { flex: 1; }
  .unit-toolbar .sort-field select { flex: 1; }
  .reports-list .report, .bw-item { flex-direction: column; align-items: stretch; gap: 6px; }
  .bw-item .btn { align-self: flex-end; }
  .reports-list .report .btn { align-self: flex-end; }
  .tally { flex-wrap: wrap; }
  .modal-actions { flex-direction: column-reverse; }
  .modal-actions .btn { width: 100%; }
  .back-btn .back-text { display: none; }
  .back-btn { min-width: 44px; min-height: 44px; justify-content: center; font-size: 16px; }
  .panel-head h2 { font-size: 17px; }
  .btn { min-height: 44px; }
  .btn.small { min-height: 38px; }
  .unit-toolbar { flex-wrap: wrap; }
  .u-by, .unit-detail .note { margin-left: 0; width: 100%; }
  .c-list { margin-left: 0; }
  .user-card { grid-template-columns: 1fr; grid-template-areas: "main" "notify" "actions"; }
  .users-view .panel-head { flex-wrap: wrap; }
  .users-view .panel-head .addr { display: none; }
  .u-no { width: 44px; }
  .units[data-view="grid"] { grid-template-columns: 1fr 1fr; }
}